There is a certain amount of resistance to going totally paperless. Despite all the technological advancements, this resistance has not yet "gone away." And in fact it's not likely to, ever.
Why? Because it's against human nature. Human beings like to be able to see and hold things. Always have, always will.
We encounter this every day in the document imaging business. People feel as if once they scan a document and put it in that computer, they won't be able to see it and hold it anymore -- and that makes them uncomfortable.
Document imaging providers have found it necessary, then, to work many hours with clients to develop effective filing and naming systems for documents that used to be tactile pieces of paper but now are somewhere inside that mysterious white (or black, or gray) box.
Watch the video located at http://www.disusa.com to get an idea of how contentious these issues of storage and retrieval remain within the industry, even today. The document imaging business is still constantly searching for ways to keep digitized documents accessible to real live human beings, who like to see and hold things.
So are businesspeople looking for those ways. One manager I know places different colored rocks in a formation known only to him that somehow (don't ask me) reminds him where, within his computer system, specific highly valuable documents are.
Hey, whatever works, right?
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