After the Sale, What About Support?

Document imaging services offer a variety of products, from simple scanning jobs to complex issues of information architecture and Enterprise Content Management. But no matter the size of the job, tech support may come into the picture.

Indeed, it's often after the sale that a document imaging vendor proves its worth. Companies that provide solid tech support quickly make a name for themselves, and usually gain repeat business when the client decides to take the next step or implement something new.

One important element of support is training. In fact, if adequate instruction is not given to the client as to what documents have been scanned and where they are now, how to access them, who can access them, and issues such as those--if that is not done, then neither is the job done.

By the same token, clients who want document imaging and/or records management done on the cheap sometimes get what they pay for. Be aware that excellent document imaging service companies may charge more than the competition, but provide more as well.