When Your Document Imaging Guy Is Your Shipping Guy, Too

Interesting post the other day in a franchising forum regarding UPS Stores hating when customers just drop off packages for shipping, rather than shipping through the store itself. The stores make a mere one dollar fee for taping up and sending out an already stamped package, making some UPS Store owners unhappy to even do the task.

Contained within the post was a recommendation from the writer that these UPS Stores concentrate on added value services, such as document imaging, notary, and fax, rather than relying on shipping for all revenues.

This brings up a question for the document imaging customer, however:

Do you want your shipping person doing your document imaging?

This really depends on how detailed your job is. Not every document imaging or document scanning task is rocket science. Some just takes the right machinery, a scanner or two.

Some aspects of document imaging, though, are better done by a dedicated document imaging services company. These more complex jobs would include:

-- Integration with SharePoint
-- Document storage architecture
-- Enterprise Content Management consulting

While there is nothing wrong with doing small jobs at multi-service retail shops, specialization in document imaging is desirable for higher-end, bigger picture jobs.

Knowing the difference between the two is critical.