Document Management Vendors Must Find Ways to Service Small Clients as Well as Large

We've all had the experience of walking into a store, being treated like a king, and then being treated like a dog when it becomes clear that we're only going to make a small purchase.

All too often, small business owners and/or IT staff have this experience when working with a document imaging or management service. Part of this is due to the history of this industry. Enterprise Content Management has been the domain of giant corporations since its infancy, and is only now moving down the so-called "food chain."

However, that's no excuse for subpar service. Small businesses need--and deserve--the same high level of service that huge companies receive.

If you are a small business member considering working with a document imaging or management service, make sure to ask about their previous experience working with small businesses. Get a couple references and call on them.