In the real world, theory can be dangerous thing. President Obama is running up against this paradox as he pushes for healthcare reform. In particular, the Obama Administration's claims that measures such as electronic healthcare records will save real dollars is facing challenges.
Document imaging thus finds itself at the heart of a national controversy.
At issue, as outlined in this electronic health records cost savings analysis, is the question of whether more information will result in more care. If so, the cost savings of cutting paperwork could be overwhelmed by the fact that patients and doctors who have better access to information will want more treatment.
This is a difficult matter, to be sure. Perhaps business users of document imaging technology can provide some assistance to a medical field desperately seeking to discover a balance between cost and performance.
Business users, after all, must confront this dilemma daily.
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